We’re excited to announce a big improvement to how we handle customer support at Admiral…
🚀 Space-Vision Leverages Admiral Platform API to Launch AI-Driven Vessel Monitoring Over WhatsApp
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🚀 Space-Vision Leverages Admiral Platform API to Launch AI-Driven Vessel Monitoring Over WhatsApp
How Space-Vision Uses WhatsApp AI + Admiral API to Simplify Vessel Monitoring
When your clients operate vessels across oceans with satellite-based connectivity, every byte of bandwidth matters—and every second counts. That’s exactly why Space-Vision BV – a leading maritime connectivity and automation company, has partnered with Admiral Platform, the centralized MikroTik management solution, to build Sandy, a smart AI chatbot that delivers real-time network health updates over WhatsApp, powered by the Admiral Platform API.
👩✈️ Meet Sandy – AI Assistant at Sea
The virtual assistant, affectionately named Sandy, provides instant access to critical MikroTik router metrics such as uptime, CPU load, RAM usage, and public IP—through nothing more than a simple WhatsApp message.
“Sandy lets us skip dashboards and speak naturally—‘Show me the status of the Mikrotik on the vessel Emma’—and in seconds we get a full report. Our customers are international, and Sandy speaks their language—whether it’s a Hindi-speaking captain or a Greek engineer, she responds fluently in their native tongue. This is a groundbreaking achievement in maritime, and we’re proud to be the first to deliver it.” said Director Assad Khan at Space-Vision.
“Sandy” responds instantly to crew or support staff with plain-language summaries like:
“🛳️ Vessel Name: Emma
✅ Status: Online
🌍 Public IP: 2xx.xxx.xx.xx4
🧠 Board: RB1100AHx4
⚙️ CPU: 0% | 🧠 RAM: 7% | 💾 Disk: 33%
⏱️ Uptime: 104h 6m 14s”
No dashboards. No logins. Just clarity.
⚓ The Challenge
Space-Vision wanted to:
- Reduce dependency on centralized dashboards.
- Empower crew with real-time visibility into onboard MikroTik routers.
- Improve the responsiveness of their support team.
- Make the life of the seafarer as easy as possible.
Connectivity is vital when a vessel is navigating the seas. With this solution, Space-Vision puts control directly in the hands of the crew—turning connectivity from a mysterious black box into a transparent, manageable tool. Crew members now have real-time visibility into router status, Starlink usage, and crew internet allowances, making monitoring and troubleshooting simple, fast, and stress-free.
🧩 The Solution
With Admiral’s secure REST API, they connected WhatsApp Business (via Twilio) to a lightweight Node.js backend that:
- Authenticates and queries the Admiral API.
- Interprets questions using a natural-language AI model.
- Formats answers with emojis, tags, and real data pulled live.
📈 The Results
- 🔁 85% of status checks now handled through WhatsApp
- 💬 Avg. response time <3s
- 🧾 Reduced Tier 1 support load by 30%
- 🚢 Increased field satisfaction across vessels worldwide
🧠 A Smart Solution for a Connected Ocean
By integrating Admiral’s robust API with WhatsApp via Twilio and a custom AI backend, Space-Vision now enables:
- 📡 Real-time router health checks
- 🛳️ Vessel-specific connectivity reports
- 🧠 Natural language conversations with a smart assistant
- 📲 Secure, low-bandwidth mobile access to critical data
This solution empowers both onboard crew and shoreside support teams to make fast, informed decisions without logging into a dashboard or navigating complex tools.
“The AI bot lets us skip the dashboard and get what we need with one message. It’s fast, accurate, and always on.”
— Assad Khan, Space-Vision
✅ Conclusion
This collaboration between Space-Vision and Admiral Platform is a blueprint for modern MSPs and maritime support services looking to scale with intelligence—not more staff.
🔗 Want to do something similar? Explore Admiral API or contact Space-Vision for maritime deployment ideas.
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