Admiral US Cloud Services Outage

Yesterday evening, at around 7 pm EST, Admiral Cloud Services experienced an unexpected downtime due to a power outage at our Atlanta data center. This incident was compounded by a simultaneous failure of the datacenter backup generators and phone lines, resulting in an extended service interruption. 

The datacenter promptly engaged with the power vendor to address the issue. Through their swift and efficient efforts, we were pleased to report that all services were fully restored by 11 pm. We understand the critical importance of uninterrupted service and apologize for any inconvenience this may have caused our valued customers.

In response to this incident, the datacenter is undertaking comprehensive repairs and enhancements to the backup generators. This proactive measure is aimed at reinforcing their infrastructure to better withstand future power disruptions and ensure the reliability of services.

Post-recovery, Admiral Services have undergone thorough testing to confirm full functionality and performance. However, we recognize that some users may still encounter issues. If you are experiencing any difficulties or have concerns, our support team is readily available to assist you. Your satisfaction and trust in our services are paramount, and we are committed to providing the support you need. Reach out to our support email if you are still encountering issues on your Admiral.

We appreciate your patience and understanding during this time and are dedicated to continually improving our systems to serve you better.