2025-12-11 #
Backup Manager #
Condition: Backups are failing for devices on firmware 7.19.x
Work around: Upgrade firmware to 7.20.3.
Note: Our engineering team has discovered an issue with SSH that was introduced on MikroTik firmware somewhere in the vicinity of 7.19.x and was fixed in 7.20.3. Backups should start working if you upgrade firmware past this MikroTik bug.
2025-09-20 #
Firmware Manager #
Condition 1: When updating to a specific firmware newer than 7.12 and the router has AX Wifi firmware update will fail with “missing Qcom package” alert.
Condition 2: When updating to a specific firmware and the MikroTik is lacking sufficient resources(mips architecture) update will fail with alert “insufficient disc space”.
Work around: When selecting firmware version, use CURRENT from the drop-down.
Add Router #
Condition: When using MANAGEMENT IP to add the MikroTik to your dashboard, a firewall rule is missing.
Workaround: Manually add the firewall rule which allows chain=input traffic from src-address={IP of our service}
note: You can find the IP of our service by pinging the service you are connected to. Examples:
- vpn6.remotewinbox.com
- euvpn.remotewinbox.com
- jp.remotewinbox.com
- es.remotewinbox.com
- zavpn.remotewinbox.com
2024-08-19 #
Intermittent Outage in Backup Storage #
Developers have found an issue with backups due to running out of storage resources. Plans are in place to migrate services to a new distributed storage process.
2024-08-05 #
Login Manager Issue #
- We have determined that the issue with Login Manager is related to a new configuration directive added by MikroTik in 7.15.
- We will work on a patch to resolve this issue. In the meantime, if you upgrade a MikroTik past 7.15 please perform: /radius set require-message-auth=no 0
2FA Attempts Makes User Accounts Inactive #
If you exceed the allowed number of failed 2FA Attempts, your account may become inactive. Please contact support to reactivate your account. A button to clear these attempts will be added in the future.
