2024-09-20 #
Firmware Manager #
Condition 1: When updating to a specific firmware newer than 7.12 and the router has AX Wifi firmware update will fail with “missing Qcom package” alert.
Condition 2: When updating to a specific firmware and the MikroTik is lacking sufficient resources(mips architecture) update will fail with alert “insufficient disc space”.
Work around: When selecting firmware version, use CURRENT from the drop-down.
Add Router #
Condition: When using MANAGEMENT IP to add the MikroTik to your dashboard, a firewall rule is missing.
Workaround: Manually add the firewall rule which allows chain=input traffic from src-address={IP of our service}
note: You can find the IP of our service by pinging the service you are connected to. Examples:
- vpn6.remotewinbox.com
- euvpn.remotewinbox.com
- jp.remotewinbox.com
- es.remotewinbox.com
- zavpn.remotewinbox.com
2024-08-19 #
Intermittent Outage in Backup Storage #
Developers have found an issue with backups due to running out of storage resources. Plans are in place to migrate services to a new distributed storage process.
2024-08-05 #
Login Manager Issue #
- We have determined that the issue with Login Manager is related to a new configuration directive added by MikroTik in 7.15.
- We will work on a patch to resolve this issue. In the meantime, if you upgrade a MikroTik past 7.15 please perform: /radius set require-message-auth=no 0
2FA Attempts Makes User Accounts Inactive #
If you exceed the allowed number of failed 2FA Attempts, your account may become inactive. Please contact support to reactivate your account. A button to clear these attempts will be added in the future.
